- هل أنا بحاجة لموزاويب أو موزابوك؟
- كيف يمكنني شراء كتاب رقمي؟
- الشراء، الدفع، التدقيق
- كيف يمكنني شراء موزابوك؟
- أين يمكنني العثور على المنتجات التي اشتريتها؟
- كيف يمكنني نقل ترخيص الموزابوك إلى جهاز كمبيوتر آخر؟
- تراخيص مستخدم أو حزمة واحدة؟
- كيف يمكنني السماح بملفات تعريف الارتباط في المتصفح الخاص بي؟
- ماذا أفعل إذا قمت بالفعل بتنشيط رمز ترخيص ولكنني أفضل استخدامه في حساب مستخدم آخر؟
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- What payment methods can I choose from?
- Licence validity
- My licence has expired. What content and functions can I still access?
- I receive an error message when I try to activate my licence. What should I do?
- How can I renew my licences?
- What should I do if my payment was unsuccessful?
- Can I modify and upgrade the type of my licence?
You can check the status of your orders by clicking on My purchases (1). During the payment, our system waits for 30 minutes for the chosen payment service provider's confirmation. Until the confirmation is received, the status of your order will be Payment in progress (2). If the confirmation is unsuccessful or the period of 30 minutes is over, the status switches to Waiting for payment. In this case, by clicking on the Payment button (3), you can choose either the same or a different payment method or you can also delete your order by clicking on the Cancel button. You can view the details of your order (for example, your activation code if the payment was successful) by clicking on the link Show details (4).